Can't unlock my Mac on my Apple Watch? Multiple reports to Apple Support

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Tweet from twitter @ iPhoneMania_jp September 23, 2020 22:55 Approximately 4 minutes and 23 seconds until reading Apple Watch Series 6 updated to Apple Watch Series 6 and watchOS 7, " Locking applications and this Mac using Apple Watch I found out that there is a problem that the "Release " function cannot be used. The phenomenon also occurred in my environment, and when I contacted Apple Support, it said that " similar reports have been received from multiple users from around September 22 ", and it can occur in other environments as well. It seems to have sex. Apple Support will continue to investigate and will respond in a few days. [Addition] Although the procedure is complicated, it is now possible to unlock the Mac using the Apple Watch.

Immediately after updating to watchOS7, it was unlocked

I've been using the Apple Watch to unlock the iMac and 13-inch MacBook Pro (2020 model) since I was using it on the Apple Watch Series 5 + watchOS6. Even after updating watchOS 7 and the paired iPhone 11 Pro to iOS 14, I was able to unlock it without any problems. It was also possible to unlock the Mac using the Apple Watch Series 6 with watchOS 7 installed. In that case, under "Unlock application and this Mac using Apple Watch", two Apple Watches, Apple Watch Series 5 and Apple Watch Series 6, will be displayed, and both check boxes will be selected (checked). It was possible to select the state). When I tried to unlock my Mac with either one on my wrist, the Mac was immediately unlocked with a slight vibration to my wrist.

Problems occur after re-pairing

I had a problem unlocking my Mac with my Apple Watch around 9 pm on September 22, 2020. When I unpaired the Apple Watch Series 6 and iPhone 11 Pro and then restored it to the same environment, I couldn't unlock the Mac. I didn't change the name of the Apple Watch on the Watch app, but I thought it might be recognized as another Apple Watch, so I checked "Unlock the application and this Mac using the Apple Watch" I turned off the box and tried to check it again. Even after tens of seconds with "Turning on" displayed, it did not seem to turn on.

Appearance of error message

After that, the following error message was displayed. I tried it multiple times, but the situation didn't change and I couldn't turn it on.

My Mac and Apple Watch couldn't communicate. Make sure your Apple Watch is unlocked, fitted, and turned on.

Try signing off and re-signing in from iCloud

If this happens, there was information that "Restart Apple Watch and Mac" and "Sign out from iCloud on Mac and then sign in again" will solve the problem, so I tried it. , The problem wasn't resolved, and there was no change in the error message or the process. I tried the same operation multiple times, but it didn't solve the problem, and renaming the Apple Watch in the Watch app didn't change the situation.

Problems with Apple Watch Series 5

As a test, I tried to turn off "Unlock application and this Mac using Apple Watch" on Apple Watch Series 5 updated to watchOS 7 which was able to unlock the Mac, and tried to check again, but this time I had the same problem and couldn't unlock it. Also, not only the iMac but also the 13-inch MacBook Pro, which was unlocked on the Apple Watch, can no longer be unlocked. Unpaired, set up as a new Apple Watch, and restored, the situation hasn't changed, and the same problem has occurred in multiple products and environments, so I gave up trying to solve it myself, Apple Support I consulted with.

Talking to Apple Support doesn't solve the problem

When I called Apple Support and explained the situation, I received a reply saying, " Since yesterday (September 22, 2020), we have received multiple similar reports, and Apple is aware of this problem ."

Try a workaround based on Apple Support instructions

Based on the instructions of Apple Support, I tried the following solutions in order.

The above method did not solve the problem for both iMac and 13-inch MacBook Pro.

The problem did not go away, I submitted an error log and sent it to Apple

With the enthusiastic support of Apple support staff, I tried various things for over an hour, but the problem that I could not unlock the Mac with Apple Watch was not solved, and finally I shared the screen with the support staff and gave instructions. I submitted the error log to Apple while receiving it. The support staff replied, "I will report to the technician and I will contact you in 2 to 3 days if I know what to do." It's possible that watchOS 7 or iOS 14 contains some issues, as multiple users other than me have reported similar cases to Apple Support, and they're occurring regardless of specific Apple Watch or Mac. There seems to be . If Apple contacts us with a solution, we'll let you know. Photo: Amazon (FT729)

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